Back to overview
Degraded

Billing Issue for Some Users

Feb 13 at 05:05am EET
Affected services
Billing

Resolved
Feb 15 at 10:43am EET

All member subscriptions are restored.

Updated
Feb 14 at 02:21am EET

We identified the issue as an inactive webhook from our payment provider. We have deployed a fix and are closely monitoring the results.

Created
Feb 13 at 05:05am EET

Due to a recent incident, payment due dates for some users between February 1 and February 12 were not advanced to the next month because our database was offline. We are currently reviewing payment logs and correcting these records manually.

If you are affected, please allow us some time to resolve this issue, after which you will be able to log in again. We will continue to keep you updated as we make progress.